Organisational Schizophrenia Impact on Customer Service Quality

[book24h]

Free Download Gopal K Gureja, "Organisational Schizophrenia: Impact on Customer Service Quality"
English | ISBN: 8132109562 | 2013 | 376 pages | EPUB | 2 MB
Watch the author talk about ′Organisational Schizophrenia: Impact on Customer Service Quality′.

More than two decades after the watershed economic reforms of 1991, customers find yawning gaps between what many companies promise to deliver as a matter of policy and what, in customers′ perception, is actually delivered at the operating level.
A major part of the problem stems from the fact that while a company may be keen to maximise customer satisfaction, it would also want to maximise shareholder value at the same time. This obsessive pursuit kills people`s objectivity. The resulting conflict of self-interest generates wrong signals within the company, leading to organisational schizophrenia severely affecting employees′ emotional engagement.
Read more

Buy Premium From My Links To Get Resumable Support,Max Speed & Support Me

            
                
                
                    
                   ⚠
                    A kód megtekintéséhez jelentkezz be.
					Please log in to view the code.
                
            
        

Links are Interchangeable - Single Extraction